Refund and Return Policy
At Caprax, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund and return policy.
15-Day Money Back Guarantee
Most items purchased from Caprax are eligible for a 15-day money back guarantee. If you are not satisfied with your purchase, you can return the item(s) within 15 days of delivery for a full refund. To initiate a return, please contact us at hello@caprax.com and provide your order details.
Conditions for Returns
- Items must be returned in their original condition, unused, and with all original tags and packaging intact.
- Personalized or customized items are not eligible for return unless they arrive damaged or defective.
- Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.
- Refunds will be issued to the original payment method within 3-5 business days after we receive and inspect the returned items.
Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at hello@caprax.com. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Caprax.